NOCP 2

2.1.a: Deliver an organised, accurate and relevant report utilising telecommunication devices

2.1.b: Deliver an organised, accurate and relevant verbal report

2.1.c: Deliver an organised, accurate and relevant patient history

2.1.d: Provide information to patient about their situation and how they will be cared for

2.1.e: Interact effectively with the patient, relatives and bystanders who are in stressful situations

2.1.f: Speak in language appropriate to the listener 

2.1.g: Use appropriate terminology

2.2.a: Record organised, accurate and relevant patient information

2.2.b: Prepare professional correspondence 

2.3.a: Exhibit effective non-verbal behaviour 

2.3.b: Practice active listening techniques

2.3.c: Establish trust and rapport with patients and colleagues

2.3.d: Recognise and react appropriately to non-verbal behaviours

2.4.a: Treat others with respect 

2.4.b: Employ empathy and compassion while providing care

2.4.c: Recognise and react appropriately to persons exhibiting emotional reactions

2.4.d: Act in a confident manner

2.4.e: Act assertively as required

2.4.f: Exhibit diplomacy, tact and discretion 

2.4.g: Exhibit conflict resolution skills